Last updated: 13.10.2024 
 

Welcome to Bristol Charter Dubai. By booking a yacht or boat trip with us, you agree to the following Terms and Conditions. Please read them carefully.
 

 Booking & Payment Terms
 

• Payment: A 50% deposit is required to confirm your reservation, with the balance due the day before the charter.

• Payment Methods: We accept credit cards, and other electronic payment methods.

• Booking Methods: Bookings can be made via WhatsApp, through our website, or directly from kiosks located at our docks.
   

 Refund Policy
 

• A 100% refund will be provided for cancellations made at least 15 days before the scheduled trip.

• A 20% refund (80% of deposit forfeited) will be provided for cancellations made between 7 - 14 days before the trip.

• A 50% refund (50% of deposit forfeited) will be provided for cancellations made 5 - 6 days before the trip.

• A 30% refund (70% of deposit forfeited) will be provided for cancellations made 3 - 4 days before the trip.

• No refund will be provided for cancellations made within 72 hours of the trip.

• No refunds will be provided for unattended boat trips. However, rescheduling can be arranged if requested at least 4 hours in advance.
   

 Cancellation Policy
 

• Reservations made with a down payment followed by cancellation within the day will incur a 10% penalty.

• Cancellations made 15 days before the charter date will incur a 10% penalty.

• Cancellations made within 7 - 14 days before charter: 20% of the deposit will be forfeited.

• Cancellations made 5 - 6 days before the charter: 50% of the deposit will be forfeited.

• Cancellations made 3 - 4 days before the charter: 70% of the deposit will be forfeited.

• Cancellations made within 72 hours: the full charter amount will be forfeited/due and/or collected if not settled in full.

• Cancellations are allowed only in cases of bad weather conditions, mechanical failure, coast guard restrictions, or enforcement of decrees and new laws and regulations.
   

 Catering Cancellation Policy
 

• The final number of guests must be confirmed within 48 hours before the charter date. Should cancellation of catering become imminent, we require a 48-hour notice before the charter date; otherwise, the entire catering cost will be charged to the guest.
   

 On-Board Policies
 

• No Smoking: Smoking is strictly prohibited on all Bristol Charter Dubai boats. This includes shisha.

• Shisha Restriction: Shisha is not allowed on board, including at the edges of the boats.

• Food and Drink: Eating is allowed on both private and shared boats. Snacks and drinks are offered on shared boats as part of the package.

• Alcohol:

• Alcohol is only allowed on private boats. Guests are permitted to bring their own alcohol.

• Alcohol is not permitted on shared boats.

• Bristol Charter Dubai is not liable for any accidents or incidents related to alcohol consumption.
   

Age Restrictions
 

• Minors (Under 18): All passengers under the age of 18 must be accompanied by a responsible adult. Failure to comply may result in the cancellation of the trip without refund.
   

Safety & Conduct
 

• Life Jackets: Life jackets are available on all boats and are mandatory to wear in case of emergencies.

• Guest Responsibility: All guests are expected to conduct themselves in a safe and respectful manner during the trip. Bristol Charter Dubai reserves the right to end the trip if passengers engage in unsafe or disruptive behavior, without issuing a refund.

• Personal Belongings: Bristol Charter Dubai is not responsible for any lost or stolen personal items during the trip.
   

Liability & Waiver
 

• Guests participate in yacht and boat trips at their own risk. Bristol Charter Dubai is not liable for any personal injury, property damage, or loss arising from the use of our services, except in cases of negligence by Bristol Charter Dubai.
   

Emergency Protocols
 

• Unforeseen Circumstances: In the event of weather disturbances or mechanical issues, Bristol Charter Dubai reserves the right to cancel or reschedule the trip. Full refunds will be provided in such cases.
   

Communication & Booking Synchronization
 

• Booking Synchronization: Our booking system is synced between our kiosks and website to ensure up-to-date availability. A contact system is in place to facilitate communication between on-site and online bookings, ensuring timely updates.

• Constant Updates: All bookings are updated daily to maintain accurate availability.
   

Contact Us
 

For any inquiries regarding your booking or our services, please contact us via:

• Email: info@bristolcharter.net

• Phone:  + 971 50 473 2998

• WhatsApp: + 971 50 473 2998
  ​

By booking with Bristol Charter Dubai, you agree to abide by these Terms and Conditions.